We offer standard delivery, which takes between 7 and 15 business days . This time includes the preparation of your order, logistics processing, and transport to your address. Once your package has been shipped, you will automatically receive a confirmation email containing your tracking number , allowing you to track your order in real time.

Yes, we offer worldwide shipping. Shipping costs are automatically calculated at checkout based on your address. Our logistics are optimized to ensure a seamless experience, no matter your country of residence.

As soon as your package is shipped, you will receive an email with a personalized tracking link . This link will allow you to track each step of the delivery. You can also visit the dedicated order tracking page available in the menu of our site.

We accept most secure payment methods: Visa, MasterCard, American Express , and PayPal . Depending on your country, other local methods may also be offered at checkout.

Absolutely. The security of your information is a priority. All transactions are protected by 256-bit SSL encryption , ensuring completely secure browsing. In addition, our site complies with international e-commerce security standards .

Yes, you have 14 days from receipt of your order to make a return. Products must be new, unused and in their original packaging . Return shipping costs are the responsibility of the customer unless the item is defective.

To initiate a refund request, simply email us at contact@saylana.com , including your order number and a photo of the product if necessary. We review each request within 48 hours and process the refund once the return has been validated.

Our team is available to answer any questions or requests for assistance. You can contact us 7 days a week by email at contact@saylana.com . We do our best to respond to you within 24 to 48 hours maximum , with personalized and caring support.